Tuesday, August 17, 2004

XP SP2 woes

I just wasted one entire day trying to upgrade to XP SP2.. Lots of problems (most of them software related).

After installing SP2...

1) Logging in took 5+ minutes before you would get the taskbar.

2) Frquently the Windows explorer application would freeze up for 2 minutes.

3) The upgrade disabled Norton AV 2002.

4) One mysterious system reboot.

5) One error reported back to Microsoft do to (Explorer) application crash.

In the event viewer, I was seeing frequent DCOM errors in the System folder. Most of them about a server not registering with DCOM in a certain amount of time.

Then there's the XP SP2 support problems...

I left an email support ticket in the morning. (Like that does anything.)
Tonight I tried the SP2 phone support. I talked to a woman who had a seriously foreign accent. She took my information and put me on hold several times. Finally, she tried to put me through to a technician. She was unable to do that. She corrected me when I asked her "So what good was the being on hold for 20 minutes do?" She informed me that I was on hold for 27 minutes. I would need to send an email support ticket none-the-less. So... why do they even bother answering the phone?

I go by the three strikes and your out. I tried reinstalling SP2 three times. All three times gave me the same problems. The last time, I had even uninstalled NAV. So, I'm done with SP2. I'll wait for SP3 (and I strongly suggest you do too).


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